Substitution policy

Never exactly the same

Nature is endlessly creative, so there's bound to be lots of variation in the flowers that go into my work. While this makes each Kesed creates product unique, it also means that I am unable to guarantee the availability of a certain flower type, colour, and/ or size, nor tell you exactly what is going into your bouquet!

While I endeavour to provide pictures of past designs wherever possible, your flowers will not be an exact replica of previous work.

So how do I order?

Think about your recipient or event! It usually works best if you decide on 1-2 of these:

1) colours - is it going to be a light, bright or dark palette?

2) focal flower - do you have a favourite flower or leaf?  

3) arrangement style - is it going to be lush and neat, wild or messy?

Additionally, you can tell me what you absolutely don't want! For instance, flowers your recipient is allergic to. Please be sure to let me know all your preferences prior to order confirmation, as subsequent changes may not be possible.

By default, you get to pick the focal flower OR colour, and I will choose the rest (except for Signature bouquets). This gives you control over the main part, while allowing me the flexibility to add in the freshest seasonal blooms, fillers and foilage, so it's a win-win!

Substitution

What if your selected focal flower is not available, not fresh, or just not looking too good? As far as possible, I will contact you with suggestions based on your brief. If no preferences were indicated or if you are uncontactable, however, I will proceed with a substitution of equal or higher value, without any obligations to you.

My promise to you

I personally get a lot of joy just being around flowers, and through Kesed creates, hope that you can get to enjoy that as well! No matter how big or small, each order is always lovingly made, with flowers handpicked by me.

While I endeavour to provide really fresh flowers, even the freshest blooms often come with slight blemishes or imperfections. Spots, marks and fall-out are part and parcel of the transient beauty of flowers! 

To get the most enjoyment out of your flowers, do read my flower care guide.